Warranty & complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else happens that entitles you to a warranty claim. Legally, you are obligated to report the defect to us within two months of discovering it. If the defect is covered by the warranty, we will repair or replace it free of charge.

Complaints

It's always possible that something doesn't go exactly as planned. We recommend that you first report any complaints to us by email or, even better, by phone. And we always try to resolve the matter directly with the customer. After all, it's no use to us if you're dissatisfied. So... we always strive to put a smile on your face and do everything we can to retain you as a customer.

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing this Email address . If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to submit it via the European Union platform.

Reviews
We believe it's important that reviews provide the best possible representation of our products and services. Therefore, our reviews are managed impartially by WebwinkelKeur.

Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.

Our customers are not rewarded for writing reviews. No discounts or other gifts are given.